FREQUENTLY ASKED QUESTIONS

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How long do the candles burn?

• Our 10oz. candles are designed to burn for approximately 40-50 hours, 7oz. for 40-30.

 

Do your candles contain natural ingredients?

 

• Absolutely. Our candles are crafted using Golden Brands 464 natural soy wax, known for its eco-friendly properties, renewability, and clean-burning characteristics in contrast to traditional paraffin wax. Additionally, all our fragrances are free from phthalates and adhere strictly to safety and purity standards set by RIFM and IFRA. Our reed diffusers also feature all-natural ingredients, and our non-toxic Diffuser Solution is made with 50.1% renewable resources.

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Do you offer customizable options for candles?

• At Ayana Home Company, we currently offer a range of carefully curated scents. We don't offer customizations at the moment.

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How should I care for my candle?

• To ensure optimal performance and safety, please trim the wick to 1/4 inch before each lighting. Additionally, allow the wax to melt completely to the edges of the container during each burn to prevent tunneling.

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Can I reuse the candle jar after the candle is finished?

• Absolutely! Our candle jars are designed to be reusable. Once the candle has burned down, simply clean out any remaining wax residue and repurpose the jar for storage or decoration.

 

Do you offer international shipping?

• Currently, we only offer shipping within the United States. However, we're continuously exploring options to expand our shipping destinations in the future.

 

What should I do if my candle arrives damaged?

• We apologize for any inconvenience. Please contact our customer support team at support@ayanahomecompany.com with a photo of the damaged item within 7 days of delivery, and we'll gladly assist you with a replacement or refund. You can read our full policy here. 

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Can I return a candle if I'm not satisfied with my purchase?

While we strive for customer satisfaction, due to the consumable nature of our products, we're unable to accept returns for used candles. You can read our full policy here. 

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How can I stay updated on new releases and promotions?

• You can stay in the loop by subscribing to our newsletter on our website. You'll receive exclusive updates on new candle releases, promotions, and more.